Support
The internet environment is a constantly changing one, so although projects may have finite life-spans your online strategy should be constantly evolving. Our goal is to stay close to you and your team so you can react to market forces and create new initiatives that can be quickly implemented.
Our client base is very varied and their support needs differ greatly depending on, for example, the complexity of their solution, the abilities they have in-house and the mission-critical nature of their website. We have tailor made support contracts with all of our customers which vary from a few hours of assistance per month to full 24/7 emergency support packages.
We make sure that your editors and administrators are able to complete their day to day tasks with as little disruption as possible and if you have in-house developers we’re on standby to share our experience when they face new challenges.
We use the Countersoft Gemini support software to ensure that your requests always land on the right desk – you can read more in the Project Management section.